Refund policy

Refund Policy

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We gladly accept returns and exchanges

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

    Custom or personalized orders
    Intimate items (for health/hygiene reasons)
    Shipping costs
    Gift cards

Conditions of return
Buyers are responsible for return shipping costs. We ask you to use registered post only and provide us with tracking number.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at h4pticp4th@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at h4pticp4th@gmail.com and send your item to: Tsfania 22, Pardes Hanna,  Israel, 3705175.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Tsfania 22, Pardes Hanna, Israel,  3705175

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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